Mona had problems with noise from a nearby flat. At first she thought she simply had to tolerate it, but after several evenings she slept badly. She chose to speak to her neighbour during the day. She described the sounds she heard and when they usually began. The neighbour had not known how easily sound travelled through the walls. They agreed to lower the music in the evening. Mona also kept the information about house rules. The conversation solved much of the problem. She was glad she had approached calmly rather than sending an angry message.